Cookie Policy

Last updated: 19 July 2026

This Cookie Policy explains how Valkari Limited trading as Sendblox ("Sendblox", "we", "us" or "our") uses cookies and similar technologies on our website, the Sendblox Platform and certain emails.

This Cookie Policy applies to:

our public website and related pages;
the authenticated Sendblox Platform;
certain emails sent by us or through our services.

2. What cookies and similar technologies are

Cookies are small text files placed on your device when you visit a website. Some cookies expire when you close your browser, while others remain for longer.

We may also use similar technologies, including:

local storage;
pixels or web beacons;
software development kits (SDKs);
session identifiers and related tracking technologies.

For simplicity, this Policy refers to these collectively as "cookies and similar technologies."

3. Categories of cookies and similar technologies we use

We use the following categories.

Strictly necessary

These are required for the operation, security and core functionality of the website or Platform. They may include technologies used to:

maintain user sessions;
authenticate logged-in users;
remember security settings;
prevent fraud, abuse or unauthorised access;
support basic site and platform functionality.

Analytics and performance

These help us understand how visitors and users interact with the website or Platform so we can improve usability, reliability and performance.

They may measure things like:

page visits and traffic flows;
session behaviour;
feature usage;
error rates and diagnostics;
performance and service reliability.

We do not use cookies on the public website for third-party advertising or retargeting.

4. Cookies on the public website

On our public-facing website, we use:

strictly necessary cookies for core website operation and security; and
analytics cookies to understand website traffic and usage.

We may use tools such as Google Analytics to help us understand aggregate usage and improve our site.

Where required by law, analytics cookies are only set after you provide consent through our cookie banner or settings panel.

You can manage your preferences at any time through our cookie settings panel.

5. Cookies and local storage in the Sendblox Platform

When you log in to the Sendblox Platform, we use strictly necessary cookies and similar technologies to:

keep you signed in;
maintain secure sessions;
protect against misuse and malicious activity;
enable core features of the Platform.

These technologies are necessary to provide the service and do not depend on a marketing-style consent prompt.

Within the Platform, we may also use first-party telemetry and product analytics to understand feature usage, monitor service health, diagnose issues and improve the user experience.

This Platform telemetry is used to operate, secure and improve the Platform. It is not used for third-party advertising or cross-site behavioural profiling.

6. Email pixels and communications tracking

Some emails sent by us, or sent through our services on behalf of customers, may include tracking technologies such as pixels.

These technologies may help measure:

whether an email was delivered or bounced;
whether an email was opened;
whether a link in the email was clicked.

For customer-sent communications, this information is typically processed on the customer's behalf and shown back to that customer through the service.

You may be able to limit some email tracking by disabling remote images or using plain-text email settings in your email client.

7. How to manage cookies

You can manage cookies and similar technologies in several ways:

through our cookie banner and cookie settings panel;
through your browser settings;
by clearing cookies or local storage from your device;
by adjusting email client settings for remote images and tracking content.

Please note that blocking or disabling strictly necessary technologies may affect the availability or functionality of the website or Platform.

8. More information

For more information about how we handle personal data, please see our Privacy Policy.

We may update this Cookie Policy from time to time to reflect changes in technology, law or our services. When we do, we will post the updated version here and revise the "Last updated" date above.